Carrier Grade Multi-purpose SIP Server

Integrated carrier grade, very high performance SIP router, proxy, register and presence server. Dramatically improves performance, provides superior SIP NAT traversal and resistance to SIP message attacks.

Distributed Caching System

4PSA VoipNow uses a distributed caching system to improve performance by reducing the load on the MySQL server infrastructure.

Call Forward

When you’re not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.

Call Pickup

Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee phone without leaving her desk.

Call Parking

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Call Transfers

Calls can be transferred between the extensions of the ICS, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager mobile and the caller will never know what happened.

Record Conversations

Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee press on a button) or unconditional (setup by management).

Voicemail

Never miss important messages when you’re out of office! The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’s owner.

Authorization to Reach Extension

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do Not Disturb

When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.

Call Cascading

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring All

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Presence

Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

FollowMe

The extension owner's mobile phone, home phone and office phone can ring in the same time when the VoipNow extension is called. The caller is connected with the phone that first answers.

Incoming Call Rules

Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

SIP Trunking

SIP trunking capabilities on extension level. VoipNow end-users can connect their PBX to VoipNow and the service provider can assign DIDs and call limitations.

Faxing

T.38 passthrough and endpoint support. Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or using the web management interface.

Text-to-Speech

IVRs are easier to build with the very good quality text2speech technology embedded in 4PSA VoipNow. Converting text to natural speech has never been easier, even if the message is in a foreign language.

Conference Center

Businesses can schedule conferences and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.

Dedicated Voicemail Number

A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phone.

Intercom / Paging

The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying 4PSA VoipNow can setup what extensions are allowed to use Intercom and Paging.

Interactive Voice Response (IVR)

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Advanced IVR

Build complex yet simple to use IVR’s with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.

Call Queues

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

Call Queue Reports and Statistics

The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

Access Conferences from Public Numbers

When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

Call Screening

The new call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.

Multitenant

Modern software architecture based on SaaS model, allowing multiple companies to use the same software. Service providers can resell VoIP services to multiple accounts using a single software instance.

Four Levels of Management

Hierarchical user management, using role based access, with different rights and permissions, adapted to reselling business model for service providers (ITSP).

Advanced Permissions and Limits

Advanced account personalization with user independent permissions and limits that enforce usage restrictions. Every user can choose interface preferences like language, skin, etc.

Phone Terminals Provisioning

The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.

Group Management

4PSA VoipNow 1.6 adds extensible group management support, the foundation of a new set of features targeted to enterprise users. Groups simplify management, speedup operations and open the gate to new features.

Maximum Number of Extensions

Maximum number of extensions (phone extensions, call queue, IVR, calling card, callback, voicemail center, conference center) that can be added to the system. Scaling the number of extensions is easily and affordable using the license upgrades.

Per customer time zones

All information accessed by the customer in the VoipNow web interface, as well as on the phone (for example voicemail messages) will appear on the local user time zone.

Single Sign-On (SSO)

Using the Single Sign-On module, 4PSA VoipNow servers can be integrated in larger infrastructures with minimal effort and without affecting end-users. By linking the local user account to the global account, the service customer can login with the same credentials in the software provided by all vendors.

Realtime Postpaid Billing

Service providers can create complex postpaid billing plans and customers are billed in realtime. The usage limitations guarantee that abuse is early discovered and addressed.

Realtime Prepaid Billing

The prepaid billing plans can be as complex as the postpaid plans, only that customer is charged in advance. The credit assigned to customers can be easily updated using the interface or the SOAP API.

Free Minutes Per Call Destination

It is possible to setup free minute packages for calls to particular destinations. These packages can be spent every month and when there are no more free minutes for a particular destination, the call is charged according to the billing plan fees.

Time Intervals Management

You can optimize the call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.

Advanced Call Reporting

Monitor user’s activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools available for administrators and management.

Calling Card Support

The 4PSA VoipNow calling card management features help providers extend their business to new areas. The calling card engine can be controlled from remote applications through the SOAP API, making automation a breeze. Calling card features are also very useful in enterprise environments.

Callback Support

The callback features implemented by 4PSA VoipNow can be configured in many ways, making various services possible. Providers can choose to deliver the best service to their customers. This is also a very interesting feature for businesses of all sizes.

VoipNow Controller

4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.

Instant Messaging

4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.

Number Portability

4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.

ENUM Routing

4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.

Q.931 channel fallback

4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.

Supports SIP Providers

4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.

IAX channel support

IAX channels can interconnect 4PSA VoipNow servers with providers that offer support for the IAX protocol. All advanced features available for SIP, like call routing, failover, call concurrency, etc are also available on IAX channels.

DID Numbers Management

Manage public phone numbers allocations on clients and extensions easily. Export and import DIDs in no time using an interface designed to automate as much as logically possible.

Advanced Call Routing and Fallback

Choose the best call cost channel using intelligent route selection based on the time of call and call destination. The system minimizes costs, leads to provider independence, and increases the uptime of the communication system.

Limit Concurrent Calls

The system can impose a certain limit of concurrent calls on interconnection channels and customers, which makes it very easily to build service plans that address different market segments.

Sound Files Management

Easily upload, delete and change sound files that are used by ICS on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.

Music on Hold Management

The music on hold can be responsible for the customer mood after several minutes of wait on the phone. Music on hold playlists can be easily organized and customized using the management interface.

SOAP API Interface

Interacting with third-party applications is possible using an opened SOAP protocol. Management level and ICS features of 4PSA VoipNow servers can be controlled from a remote application, making integration jobs a breeze. You do not have to pay more for integrations.

Developer Plug-in

Administrators can extend system capabilities, plug-ins are executed on system hooks. The API is fully opened for PHP Developers.

Live Monitoring

Allows the administrator to gather information in real-time about the most important system parameters. Utilization graphs are generated by 4PSA VoipNow, so management will have an overview on the system utilization over time.

Virtualization and Cloud Support

4PSA VoipNow is packaged and formally tested for Virtuozzo, OpenVZ, VMware, and Amazon EC2. The software is ready to be used in provider or enterprise environments, contributing to server consolidation, resources optimization and costs minimization.

High Availability Support

Maximizes uptime by addressing hardware or even software failures. Ready for mission critical applications.

Scheduled Local and Remote Backup

System administrators can schedule server backups from the management interface. The backup module supports both incremental and full backups and can upload backup files to a remote storage server. Fully automated backup with restore options.

Easy Upgrade from Interface

Upgrade your 4PSA VoipNow installation directly from the web interface, with only a click of the button. No complicated upgrade processes that involve server restarts or ridiculous downtimes.

CallNow

The feature allows 4PSA VoipNow extensions to be contacted from the Internet. VoipNow end users can publish a link on website or include it in email signature. When someone click on this link the system can make the connection between him and the VoipNow user. 4PSA CallNow Center is an important assistant to support, sales or other customer related people.

VoipNow Plesk Module

4PSA VoipNow Plesk Module integrates Parallels Plesk with 4PSA VoipNow in a single management interface. Using simple, straightforward replication and linking processes, account creation and replication between those two applications becomes a breeze.

Call API

Call API interface allows to VoipNow users to use HTTP requests that supports calls initiations, call listing and call hangups and provides the support for further plug-ins developments.

VoipNow Desktop

The innovative 4PSA Voipnow Desktop adds calling features to Microsoft Windows business applications and click to call to any web application in the world.